returns, cancellations and refunds
This policy sets out the returns and cancellations policies for goods or services purchased from Classic Bus.
We adhere to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which can be found here. Under these regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges. You will not be entitled to a refund of any costs you incur in returning items to us.
Our standard returns policy entitles you to a full refund of the purchase price and and any postage and packaging charges applied if you change your mind within 14 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Please give us a call, or send an e-mail to email@example.com before returning any item. We ask that you download a copy of our cancellation/return form and enclose it with your return. Once your return is received and checked, we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment within a certain number of days.
If, for whatever reason, you need to cancel your subscription to Classic Bus, you may do so at any time by sending an e-mail to firstname.lastname@example.org, downloading, completing and sending us a cancellation/return form, or writing to Classic Bus Subscriptions, 15 Starfield Road, London W12 9SN. If you cancel a subscription after the 14-day cancellation period, but with more than half of the issues remaining, we shall refund 50% of the subscription fee paid. For digital subscriptions, please contact the appropriate reseller (e.g. Pocketmags) directly.
If you haven't received a refund yet, where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank, as some banks or card companies take a number of days to credit your account.